FAQ

1. How to Place an Order?

Browse products, add items to your cart, and proceed to checkout. Fill in shipping details, select a payment method (see Payment Policy), and confirm your order. A confirmation email will be sent once processed.

2. What Payment Methods Are Accepted?

We accept:

  • Credit/Debit Cards: American Express, Discover, JCB, MasterCard, Visa
  • Digital Wallets: Apple Pay
    All transactions are secured with 128-bit SSL encryption. For full details, visit our Payment Policy.

3. How Long Does Delivery Take?

  • Processing Time: 1–3 business days (may delay during peak periods).
  • Shipping Time:
    • Standard: 7–15 business days
    • Expedited: 3–7 business days
  • Total Delivery Time:
    • Standard: 8–18 business days
    • Expedited: 4–10 business days
      For full details, see Shipping Policy.

4. What If My Order Is Damaged or Lost?

We are not liable for damaged/lost items during transit. Contact the carrier directly for claims and retain all packaging materials. For urgent issues, contact us via email.

5. How to Cancel or Modify an Order?

Contact us immediately via email or call (301) 312-7395 to request changes. If the order has shipped, we will attempt to intercept it.

6. What Are Your Return/Refund Policies?

Unsatisfied items may be returned within 30 days of delivery. Refunds for unshipped orders are processed in 1–5 business days; shipped items take 7–14+ days after return. See Shipping Policy for full terms.

7. How to Track My Order?

You’ll receive a tracking email within 24 hours of shipment. Use the tracking number on the carrier’s website.

8. What If I Encounter Payment Issues?

Contact our customer service team via email immediately. Our support hours:

  • Monday–Friday: 9:00 AM – 10:00 PM
  • Holidays: 10:00 AM – 5:00 PM
    Address for General Inquiries:
    223 Clyde Avenue, Halethorpe, Baltimore, MD 21227, United States

9. Do You Ship Internationally?

Yes! We ship to Australia, Canada, the U.S., and more. Standard shipping costs 10forordersunder10forordersunder50, free for $50+. See Shipping Policy for full details.

10. How to Contact Customer Support?

Email: [email protected]
Phone: (301) 312-7395
Address: 223 Clyde Avenue, Halethorpe, Baltimore, MD 21227, United States
Support Hours:

  • Weekdays (Mon–Fri): 9:00 AM – 10:00 PM
  • Holidays: 10:00 AM – 5:00 PM