Refund and Return Policy

We are committed to ensuring your complete satisfaction with every purchase. Below is a detailed overview of our return and exchange policy. If you have any questions, please feel free to contact us via email.

Eligibility for Returns & Exchanges

To qualify for a return or exchange, the following conditions must be met:

  • The product must be unused, unworn, and in new condition.
  • All original tags, labels, and packaging must remain intact.
  • There should be no perfume residue or signs of use.

Requests for returns or exchanges must be submitted within 30 days of receiving your order.

If you received an item that is damaged, defective, or incorrect, we will provide free return shipping, and offer either a full refund or exchange based on your preference.

How to Return or Exchange an Item

We strive to make the return and exchange process as simple and efficient as possible. Please follow these steps:

  1. Contact us via email within 30 days of receiving your item.
  2. Provide your order number, the name of the item you wish to return or exchange, and the reason for the return (this helps us improve our service).
  3. Our customer support team will respond promptly and guide you through the return or exchange process.

Please note: Return shipping costs are the responsibility of the customer, unless the item is defective or was shipped incorrectly by us.

Refund Process

We want to ensure your shopping experience is satisfying and stress-free.

Once we receive your returned item and confirm it meets our return conditions, we will process your refund within 1–5 business days. Refunds will be issued to your original method of payment.

Please note: Shipping fees are generally non-refundable, unless the return is due to a defective item or our error.

If you prefer an exchange instead of a refund, we will assist you promptly.

Free Return for Damaged or Defective Items

If your product arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order. We will provide free return shipping, and ensure you receive either a full refund or replacement.

We apologize for any inconvenience and will handle the matter as quickly as possible.

Hassle-Free After-Sales Support

We offer more than just returns and exchanges — we provide comprehensive after-sales support to ensure your shopping experience is worry-free.

  • If you are unsatisfied with your product for any reason, simply reach out via email, and we’ll help resolve any issues related to returns or exchanges.
  • Our customer service team offers personalized assistance to meet your needs and find the best solution.
  • Throughout the return or exchange process, we will keep you updated via email so you always know the status of your request.

Transparent and Simple Return Process

We believe the return and exchange process should be clear and straightforward:

  • We will guide you through the entire process with clear instructions.
  • There are no hidden fees — all costs involved in the return or exchange will be clearly communicated in advance.
  • We provide easy-to-follow return instructions to ensure your process is smooth and hassle-free.

International Returns

We accept returns from international orders that meet the above eligibility criteria. However, return shipping fees and any applicable duties or taxes are the responsibility of the customer.

If you need assistance with an international return, our customer service team will provide detailed guidance to ensure your return process is as smooth as possible.

Refund Processing Time

  • If your order has not yet shipped, the refund will be processed within 1–5 business days.
  • If your order has already shipped, the refund will be initiated once we receive the returned item at our warehouse. This may take 7–14 business days or longer.

If you do not receive your refund within the expected timeframe, please contact us via email for assistance.

Once your return has been processed, you will receive a confirmation email notification.

Return Address

Please contact us via email first to initiate a return. Once confirmed, our support team will provide you with the detailed return address.

Do not return items without prior authorization, as this may result in a failed refund.

Our Commitment to You

We are dedicated to providing you with hassle-free after-sales support. Our return and refund policy is designed to ensure you receive timely and reliable service in every situation.

Whether it’s a return, exchange, or refund, we aim to resolve your issue as quickly as possible. Shop with confidence knowing that we’re here to support you every step of the way.

We value every customer and are committed to delivering a seamless, trustworthy, and caring shopping experience. If you have any questions or concerns, please don’t hesitate to reach out to our customer support team — we’re always here to help.

Contact Us:

  • Email: [email protected]
  • Phone: (301) 312-7395
  • Address: 223 Clyde Avenue, Halethorpe, Baltimore, MD 21227, United States

Note: This address is for general inquiries only and is not a return address.